Refund Policy

At Béora Cosmetics, your satisfaction is our priority. We carefully source and package our products to ensure the best experience. Please read our policy below: Returns • For hygienic and safety reasons, we do not accept returns once products have been opened or used. • Unopened and unused products may be returned within 3 days of delivery, provided they are in their original packaging and in resalable condition. • To initiate a return, please contact us via WhatsApp or email with your order details. Refunds • Refunds are only issued for eligible returned items or in cases where you receive a wrong or damaged product. • Once your return is received and inspected, we will notify you of approval or rejection. • Approved refunds will be processed within 5–10 business days through the same payment method used at purchase. Exchanges • If you received a wrong or defective product, we will gladly replace it at no additional cost. Please notify us within 48 hours of delivery with clear photos as proof. Non-Refundable Items • Gift cards, promotional items, and sale items cannot be refunded. Contact Us For support, kindly reach out: • WhatsApp: +233 55 323 8337 • Email: beoracosmetics@gmail.com we value your trust and are committed to resolving all concerns fairly and promptly.